Guide: The battery has certain special characteristics as a wearable part. The consumer fails to disconnect the negative cable or does not charge the battery regularly as required, resulting in damage to the battery. The dealer can ask the consumer to repair it at their own expense.

Brief introduction to the case:

    A car purchased by a consumer has been used for more than a year. Some time ago, due to the epidemic, the car was parked in the community parking lot for several months, resulting in battery loss and damage. When consumers go to the dealer for repairs, they are told that they need to repair at their own expense and cannot be repaired for free. Consumers believe that the battery damage is caused by the inability of vehicles under epidemic control to leave the community, and it is unreasonable for the owners to bear the maintenance costs themselves.

Regulations:

    Article 30 of the "Regulations on Liability for Repair, Replacement, and Return of Household Auto Products" stipulates that if one of the following circumstances exists within the warranty period and the validity period of three guarantees for household automobile products, the operator may not be responsible for the quality problems of the products involved. The three-guarantee responsibilities stipulated in these regulations... (5) Damage caused by consumers not using, maintaining and repairing the product correctly in accordance with the requirements of the instruction manual.

Handling comments:

    Batteries have certain particularities as consumable parts. Usually, in the manufacturer‘s instruction manual, there are "disconnect the negative cable of the battery when the vehicle is not used for more than XX time", "charge the battery every XX time", etc. expression. If the consumer fails to disconnect the negative cable or does not regularly charge the battery, the battery is damaged, and the dealer can ask the consumer to repair it at their own expense.